Website Management Services in Atlanta, GA

Elite ATL Website Management Services

At Elite ALT, we offer robust website management services designed to keep your online presence secure, functional, and efficient. Our commitment to transparency ensures that our clients fully understand the services we provide and their associated responsibilities. This page details the features, terms, and benefits of partnering with us for your website maintenance needs.

Our Commitment to Clear Communication

We believe in keeping things straightforward and accessible. Throughout this document, you’ll find terms like “we,” “us,” and “our,” which refer to Elite ALT. Similarly, “you,” “your,” “Client,” or “Customer” refers to you, our valued client. Let’s delve into the specifics of our services and policies.

Current Hourly Rate

Our services operate under a dynamic pricing structure tied to the current hourly rate at the time a service is requested. This rate ensures fairness and flexibility. For clarity, you can request our current hourly rate at any time.

Availability and Communication

We pride ourselves on being accessible and responsive.

Hours of Operation:
- Monday to Thursday: 9:00 AM – 5:00 PM (Eastern Time)
- Friday: 9:00 AM – 1:00 PM (Eastern Time)
Response Time: We strive to respond to all inquiries within one business day, prioritizing clients with active website management services.

To ensure streamlined communication, we accept requests via email and our support portal. For tracking and quality assurance, we do not use mobile phones, text messages, or social media for official communication.

Website Hosting

Our website management service includes premium hosting to ensure optimal performance and security.

Key Hosting Features:

Reliability: We guarantee 99.9% uptime each monthly billing cycle.
Scheduled Maintenance: Occurs during off-peak hours and is announced at least two days in advance.

Hosting on Third-Party Servers:

If you choose to host your site on a server other than ours, we cannot guarantee speed, security, or uptime. Any issues stemming from external hosting will be billable at our current hourly rate.

Service Credits for Downtime:

Should your website experience unplanned downtime beyond our guaranteed uptime, you may qualify for service credits. Credits are calculated based on the duration of downtime and must be requested within seven days of the event.

Comprehensive Website Management

Our website management service is designed to protect, optimize, and maintain your site.

Website Security:

Implementing industry-standard lockdown protocols to protect against hackers.
Utilizing advanced security software for real-time threat monitoring.

Daily Backups:

Backups are created daily during periods of site activity.
We retain the most recent 30 backups in our secure cloud storage.

Software Updates:

Weekly updates for WordPress core, themes, and plugins to maintain functionality and security.
Proactive updates during heightened security risks.

Backup Restorations:

Unlimited restorations for hacks.
Up to two restorations per 30 days for user errors, with additional restorations billable at our hourly rate.

Managing Premium Themes and Plugins

Many websites utilize premium themes and plugins requiring recurring licenses.

Elite ALT Licensing:
If we maintain licenses for your website’s themes/plugins, these costs are included in your management plan.
Client Responsibility:
For themes/plugins without Elite ALT licensing, clients are responsible for maintaining their licenses. We assist in identifying and securing necessary licenses.

Failure to maintain licenses may lead to compatibility issues, vulnerabilities, or site downtime, for which we cannot be held liable.

Ensuring Plugin Compatibility

If plugin updates create conflicts, our team will address the issue through consultation and resolution strategies, including:

Removing and replacing problematic plugins.
Custom programming, if necessary.

Efforts exceeding three hours for compatibility fixes will be billable at the current hourly rate.

Client Responsibilities

Security Best Practices:

Clients must maintain secure practices, including:

Using strong, unique passwords for website access.
Ensuring devices accessing the site are protected with up-to-date security software and operating systems.

Reporting Issues:

It is the client’s responsibility to notify us of any site issues requiring attention.

Late Payment and Cancellation Policies

Payment Terms:

Payment for services is due upon receipt of invoices.
Website management services are billed on a monthly, quarterly, or annual basis.

Late Payments:

Invoices unpaid for over 30 days may result in site suspension.
Unpaid balances accrue a 12% annual interest rate.

Cancellation:

Services can be canceled with 30 days’ notice.
No refunds are offered for website management services.

Migration Services

If you choose to migrate your site to a new host, we offer the following options:

Administrator access for self-migration.
A site backup provided at $100.
Full migration services at our hourly rate.

Service Disclaimer

While we strive for excellence, we acknowledge the limitations inherent in digital services:

We cannot guarantee error-free services.
Liability for damages, including lost profits or data, is limited to fees collected within the previous six months.

Why Elite ATL?

With Elite ALT, you gain a partner dedicated to the health and success of your online presence. From security enhancements to performance optimizations, we’re committed to delivering top-tier service that lets you focus on your business with confidence.

Ready to elevate your website management? Contact Elite ALT today.